Guide
Half of HVAC software vendors will not publish a price
Updated
Of the six HVAC field service platforms we read on 15 August 2026, three publish a rate card and three do not. The three that do not are, not coincidentally, the three aimed at larger contractors. That pattern is worth understanding before you book the demo, because the demo is the price of finding out the price.
Who publishes and who does not
ServiceM8, Kickserv and Housecall Pro all publish full rate cards you can read without giving anyone your phone number. ServiceTitan shows three tiers with a Request Pricing button on each. FieldEdge names three tiers and states that pricing can vary with the features you choose. FieldPulse states it is seat based and offers a custom quote in one conversation.
None of the three is hiding anything unusual. They are all selling a configured product where the number genuinely depends on the configuration. The cost to you is that comparison becomes sequential: you cannot line them up, you have to run three sales processes.
What an unpublished price usually means
Three things tend to travel with it. The first is an implementation or onboarding fee, which none of these three discloses. For a platform sold to multi-truck operations that figure is often the largest single line in year one and it does not appear in any comparison table, including ours.
The second is a contract term. FieldEdge is the only one of the six to publish one, and it is restrictive: downgrades are permitted only at the end of the current contract period. Read that as a year, and read it as meaning that buying too much is expensive to undo.
The third is that the trial disappears. FieldEdge states plainly that it does not offer a free trial because it prefers guided onboarding. ServiceTitan does not mention one. FieldPulse does not mention one. All three of the publishing vendors offer 14 to 30 days.
How to get a comparable number anyway
Ask every unpublished vendor the same four questions in writing, and ask them before the demo rather than after: the monthly cost for your exact headcount and job volume, the one time implementation or onboarding fee, the contract length and what happens if you shrink, and what the price is in year two.
The last one matters most and is asked least. A discount that applies to year one and lapses afterwards is common in this category and is not a discount, it is a payment plan.
When paying for the demo process is right
This is not an argument for only buying published software. Contractors running many trucks with dispatch, inventory and payroll integration genuinely need configuration, and a rate card cannot express it. FieldEdge's position, that it would rather onboard you properly than let you fail alone in a trial, is a defensible one.
It is an argument for knowing which conversation you are entering. If you are a two van HVAC firm, three of these six will let you price yourself in ten minutes and start a trial the same day, and that is a much cheaper way to find out you were wrong.